Frequently asked questions - Faq

From 1997 it plans and supplies: Home spaces and Community with exclusive collections of the most important national and international designer and Italian producers selected through a constant scouting about different forms of creativity, design, comfort, quality and observance of the regulations.

Besides having an available archive of the best Italian proposals and a qualified staff, ItalianDesignChairs offers also a professional service on stream about the plan of the spaces, the advice in the choice of the best product, and the service after-sale quick and careful.

Yes, all of the products on ItalianDesignChairs are authentic, guaranteed by direct and well-established relationships with designers and manufacturers. The products for sale on ItalianDesignChairs are all absolutely new.

The straight and historic relationship with the Italian best manufacturers (approximately 93 companies represented) allow us to offer great sales conditions.

Find the “price list indications” on each range, below on the left side. We published some quotations of standard compositions from manufacturer's price list. This can help you to have a general idea of the price level about the range you are viewing.

Discounts vary from 10% to even 40% off the list price, according to the range and quantity requested. Contact us for a quotation or for further discount.

All prices indicated in the website are in Euro.

If you need a project call us to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.net Send us a plan of the spaces to furnish and any kind of instructions about your aims and needs.

To browse on ItalianDesignChairs.com and to have more information about products you are interested in, you can use the menu by sections (toolbar on the right), the function keyword (below on the right through the introduction of a key research), the search by tag (below in the middle).

You're very welcome to visit our new showroom and our operating office in Via Pasubio, 10 in San Benedetto del Tronto. Call us to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.net to fix an appointment.

Help us to improve our virtual showroom. Write us by e-mail at info@lamercanti.net to report us any error you can find or to give just an advice. Thanks.

Yes, we ship both in USA, Italy and abroad. Worldwide delivery. INCOTERMS indications, to clearly communicate the tasks, costs, and risks associated with the transportation and delivery of goods: EXW - Ex Works: Customer Own shipping. CIP (only Europe): Carriage and Insurance Paid to your address. CIF (SeaFreight): Cost, Insurance and Freight paid to port of destination. DAT (SeaFreight or AirFreight): Cost, Insurance and Freight paid to terminal of destination DDP (SeaFreight or AirFreight): Delivered to your address, Insurance, Freight and Duty paid. Delivery is curbside.

Yes, the shipping costs include insurance and wooden crate packing. La Mercanti works only with qualified carriers and ensures the cargo till its final destination.

We’re excited to offer White Glove delivery service in the USA and all Europe. It includes the inside delivery, uncrate and trash removal.

Yes, we offer furniture installation service too. Our network of highly qualified installation partners is extensively trained and has first-hand experience with installing many brands. They install all products according to manufacturer guidelines and specifications as well as instructions from La Mercanti.

Our delivery times change according to the order. Every product has a different production time. Transit time depends on place of destination.

Our insurance covers damages during the transportation. Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit. If you do receive a damaged product, please contact us straight away by emailing us with the details and photos of the item to info@lamercanti.net

Call Silvia at our customer service to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.net.

For personalized finishes, colours and covering, call us to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.net telling us which products do you want to customize.

The fabric or leather upholstery offered for sale on ItalianDesignChairs.com may not exactly correspond to the real products in terms of image and colours due to the Internet browser or monitor used.